Shipping Locations

Most orders ship from our Riverside store, but certain larger equipment items may ship direct from the manufacturer or our other locations.



Same Day Shipping

99% of orders placed before 3pm (PST) ship same day from our warehouse in Riverside Please refer to the UPS map above for transit times. For dropship items, please allow a few extra days for orders to process prior to shipping.

Cancellations

• Order cancellation can only be made prior to shipment.
• Pre-burned screens are not eligible for cancellation 
• Once shipment occurs, our return policy goes into effect.
• For orders that are cancelled in transit or delivery is refused, customer is responsible for all actual shipping and handling charges.

Return Policy

- All returns or exchanges are subject to approval. 
- Larger equipment items are non-refundable and non-returnable unless received damaged or defective.
- Custom items such as pre-burned screens, film outputs and custom cut squeegees are also non-refundable and non-returnable.
- Returns are accepted within 7 days from receipt of merchandise.
- Restocking Fee
* Returns due to customer's error: 15% restocking fee.
- Shipping and handling fees are not refundable unless the return / exchange is a result of our mistake. 

Send an email to print@rheeliablesupplies.com 

"Return Request for Order No. _______"

Body: 
- Reason of return. 
- Refund / Replacement / Exchange. 

We will reply and provide an RMA # and shipping address to you within 24-48 hours.

STEP 2: Return Items to Rheeliable

Package the return item/s carefully with your RMA# written on the outside of the box. We are not responsible for any damages that may occur when the item/s are shipped back to us.

STEP 3: Refund or Replacement

Replacements:

We usually process and send replacement items within 3 business days from the day we receive your package. All replacements will be shipped Ground. Please allow 5-7 shipping days for delivery.

Refunds:

Refunds are given in the same form of original payment used for purchase. They are sent within 1 to 3 business days of receipt of the return package. Upon Approval